What Servers Need to Know About Handling Intoxicated Patrons in Arizona

What to Do When a Guest Has Had One Too Many: A Street-Smart Guide for Servers

So, you’re working at a bar or restaurant and you notice a patron who’s looking less than stable—a little swaying, maybe they’ve slurred a few words, or their laughter seems a bit too loud for the occasion. You know what? Welcome to the world of responsible alcohol service. It’s not just about pouring drinks; it’s about ensuring everyone has a good time while keeping safety front and center. Let's dive into what you need to do when you spot someone who might be a bit too intoxicated.

What's Your First Move?

If you find yourself in this situation, what's the call? Some folks might think, "I'll just serve them a glass of water!" or even decide to let them stay, thinking, “What’s the harm?” But let's be real here: the most responsible action you can take isn't simply serving water or allowing them to linger indefinitely—it's ensuring they don’t get behind the wheel. Why? Because they might think they’re fine, but the reality might beg to differ.

This is where the rubber hits the road: your role as a server is not just to serve drinks, but also to serve safety.

The Server’s Responsibility

When an obviously intoxicated person is on your premises, your primary responsibility is to keep everyone safe, including that individual. Remember, preventing someone from driving isn’t just a good business practice—it's a legal obligation. It’s all about minimizing risks associated with alcohol consumption while ensuring patrons have a great time and get home safe.

So, how exactly do you approach this scenario? Here are some concrete steps to think about.

1. Engage with Empathy

• Start a light conversation. Ask if they’re feeling okay, or if they might need a ride home—or even a friend to help them out. A simple, “Hey, how are you holding up there?” humanizes the interaction instead of making it about the rules. After all, nobody wants to feel singled out or scolded.

2. Offer Non-Alcoholic Options

• Water is a good start, but why not offer something a bit more appealing? Soft drinks, mocktails, or even some tasty snacks can help steer them away from more alcohol. This not only shows you care but also helps absorb some alcohol in their system.

3. Have a Plan for Safe Transportation

• If the conversation indicates they might try to leave, lay out an action plan for them to get home safely. You might say, "How about I call you a cab? It’s on me,” or suggest a rideshare option—whatever gets them home without any drama.

4. Know When to Call for Reinforcements

• Sometimes the situation escalates, and it’s okay to seek help if needed. This is where a manager or security comes in. They can assist in diffusing any potential confrontations or help with getting a safe ride arranged.

Beyond the Immediate Situation

Now, let’s talk about the big picture. When you step into the shoes of responsible liquor service, you’re part of a larger ecosystem. You’re ensuring that everyone gets to enjoy their night without unnecessary chaos. Not to mention, this kind of intervention not only protects individuals but also serves your establishment’s reputation.

Accidents happen, but so do stories. You know those tales that just get wilder as the recounting goes on? “Remember that night when we almost drove home with a smashed tail light?” No one wants that kind of memory. Instead, let’s create stories of safety—like the night when everyone got home safe and sound, thanks to you.

Why Serving Water Isn’t Enough

Now, it’s essential to address a misconception: while giving someone water seems helpful, it’s only a temporary fix. Sure, hydration is crucial, but it doesn’t resolve the core issue of potential intoxication. Think of it as putting a Band-Aid on a splinter: it might feel good for a moment, but you’ve got to dig deeper to address the real problem.

Plus, allowing someone to stay indefinitely only transforms the situation into a ticking time bomb. As they continue to drink, the chances of an unwanted incident rise.

The Bottom Line: Safety First

At the end of the day, you’re not just pouring drinks or serving appetizers—you're part of a community where every action counts. Your quick thinking not only safeguards individuals, but it promotes a positive atmosphere that keeps patrons wanting to return.

In this line of work, remember that your instinct to ensure no one drives under the influence isn't just about rules—it’s about ethics and care for people. Each shift presents a chance to show that the hospitality industry can really shine when it comes to responsibility.

So, the next time you spot someone who’s dancing a little too close to the line, trust your instincts. Ensure they don’t drive. It’s not just good practice; it's a testament to the kind of service that makes night outs memorable for all the right reasons. Safe serving out there!