What type of statement is most effective when refusing service to someone who is obviously intoxicated?

Using "I" statements that show concern for the well-being of the individual is the most effective approach when refusing service to someone who is obviously intoxicated. This method personalizes the interaction and emphasizes empathy, which can soften the impact of the refusal. By using "I" statements, the server communicates their perspective and feeling, such as, "I care about your safety," or "I am concerned for your well-being." This creates a more supportive atmosphere, making it clear that the decision to refuse service is not arbitrary, but rather a concern for the individual's health and safety.

This approach is particularly important in handling sensitive situations involving intoxication, as it fosters understanding and minimizes potential conflict. In contrast, blaming other customers or providing only personal feelings may come off as dismissive or confrontational, and statements without reasoning can leave the individual feeling confused or unjustly treated. By focusing on concern for the patron’s well-being, the server maintains professionalism and reinforces the responsibility that comes with serving alcohol.